Shipping policy

Shipping Policy

Saffron Oak currently delivers to selected locations within Delhi. Delivery availability is subject to PIN-code serviceability.

Diwali 2026 Pre-Bookings

Our Diwali Collection is available on a pre-booking basis.

Orders are expected to begin dispatching between 25–30 October 2026, with deliveries expected from 1 November 2026 onwards, ahead of Diwali on 8 November 2026.

These dates are estimated timelines and not guaranteed delivery dates. Customers cannot select a specific delivery date for Diwali pre-booking orders.

Shipping Charges

Applicable shipping charges, if any. ₹50 below ₹499; free for ₹499 and above.

Delivery Timelines

Once dispatched, delivery times may vary depending on the destination PIN code, courier partner and prevailing operating conditions.

Courier delays may occasionally occur due to weather, public holidays, festive-season volumes, transportation disruptions or other circumstances outside our reasonable control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.

Please review your delivery information carefully before completing your purchase. If you notice an error after placing an order, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Delivery Attempts & Undelivered Orders

Courier partners may contact the recipient to facilitate delivery. Customers are requested to ensure that the recipient is available at the delivery address and that the contact number provided with the order is reachable.

If an order cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, unsuccessful delivery attempts or refusal to accept the shipment, additional delivery charges may apply if re-dispatch is requested and possible.

Damaged or Incorrect Orders

If an order arrives damaged, or you receive an incorrect or incomplete order, please contact us within 24 hours of delivery with your order number and photographs of the outer packaging, shipping label and affected product.

Please refer to our Return & Refund Policy for further information.

Contact Us

For shipping-related questions, please contact us using the contact details provided on our website and include your order number where applicable.